Refund Policy

Last updated: February 23, 2026

Why We Cannot Accept Returns

Each Hanmaster roller shade is manufactured to order based on your specific measurements, fabric selection, and configuration choices. Because every product is uniquely made for you, custom-made products cannot be resold or restocked. This is standard practice in the custom window treatment industry.

Measuring Accuracy

To ensure your satisfaction, we strongly recommend:

• Carefully measure your windows before placing an order
• Double-check all measurements before confirming your order
• Review product specifications, including fabric type, color, and operating mechanism
• Contact us if you have any questions about sizing or product selection before ordering

Damaged or Defective Products

While all sales are final, we stand behind the quality of our products. If your order arrives damaged during shipping or has a manufacturing defect:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include your order number and a description of the issue

We will review your claim and, at our discretion, repair, replace, or provide a credit for the defective item. Damage caused by improper installation or misuse is not covered.

Order Cancellation

Since production begins immediately after your order is placed, cancellations may not be possible. If you need to cancel an order, please contact us as soon as possible. Cancellation requests are handled on a case-by-case basis depending on the production status of your order.

Warranty

All Hanmaster roller shades come with a limited warranty covering manufacturing defects in materials and workmanship under normal use. Please contact us for warranty claim details.

Contact Us

If you have questions about our refund policy or need to report a damaged product, please contact us: