Shipping Policy

Last updated: February 23, 2026

Shipping Coverage

We currently ship to all 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Please contact us for special shipping arrangements.

How Shipping Costs Are Calculated

Because roller shades are shipped in protective tubes, shipping cost is determined by your shade's dimensions, not just weight. Our system automatically calculates the best rate for your order:

• Package sizing: Each shade is shipped in a protective tube. Tube length is based on your shade's width plus packaging allowance.
• Dimensional (DIM) weight: Carriers charge based on whichever is greater: actual weight or dimensional weight. Wider shades have longer tubes, which increases DIM weight.
• Destination zone: Rates vary by distance from our California facility.

Carrier Options

We compare rates across multiple carriers to find the best option for your order:

• FedEx Ground — Our primary carrier for most orders
• UPS Ground — Competitive rates, especially for mid-size shades
• USPS Ground Advantage — Most economical for smaller, lighter shades

The most cost-effective carrier is automatically selected at checkout based on your shade dimensions and delivery zone.

Shipping Zones & Estimated Transit Times

We ship from Irvine, California. Transit times after production:

• West Coast (CA, OR, WA, NV, AZ): 2–4 business days
• Midwest & South (TX, IL, CO, GA, etc.): 4–6 business days
• East Coast (NY, FL, PA, MA, etc.): 5–7 business days

Oversized Shades

Shades wider than 48 inches may be subject to carrier surcharges due to package length. Our system will show any applicable surcharges at checkout so there are no surprises:

• Additional handling — For tubes exceeding 48 inches in length
• Oversize surcharge — For tubes exceeding 96 inches in length

We always select the carrier with the lowest total cost, including any surcharges.

Production and Processing Time

All Hanmaster roller shades are custom-manufactured to your specifications. Please allow production time before shipping:

• Manual roller shades: 5–7 business days
• Motorized roller shades: 7–10 business days
• Outdoor solar shades: 7–10 business days

Total time from order to delivery = production time + shipping transit time. We will notify you if there are any delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package on the carrier's website.

Packaging

All roller shades are carefully packed in sturdy corrugated tubes with protective end caps and padding to prevent damage during transit. Package dimensions are optimized to minimize DIM weight and keep shipping costs as low as possible.

Shipping Damage

If your package arrives damaged:

1. Photograph the damage to the packaging and product
2. Contact us within 48 hours of delivery
3. Provide your order number, photos, and description of the damage
4. We will work with you and the carrier to resolve the issue promptly

Contact Us

For shipping questions or special delivery arrangements, please contact us: